I constantly find myself
surprised at the popularity of destinations that are solely designed to sell
products. Places like M&M World in
Times Square have the feeling of a tourist destination, but in reality is
nothing more than a place to sell M&M products and memorabilia rather than
an Enlightenment sense of education and self-improvement. There is a sophistication
to these stores, including using smells to directly stimulate the senses of
those who enter. Patrons are charged almost as much as a film at the mall
cinema for a 30-minute film (complete with 3D and fragrances). This consumer
tourism creates an imperative to spend more money by fostering (debatable) nostalgia.
Many people readily buy in (pun fully intended).
I took my niece and nephew to Hershey’s Chocolate
World – a place that is big on hype, but rather short on intellectual engagement.
The gratis ride through a “chocolate factory” gives the air of information and
education. Actually, it is a poor substitute for an actual factory. As the ride
makes its way through video screens and plastic mock-ups of chocolate producing
machinery, a happy voice describes the process of making Hershey products. The narrative
is all but drowned out by singing cows that extoll the health benefits of the
milk in milk chocolate (“It’s Moo-tritious”). In the penultimate display, the
visitor is told to smile for a photograph, which can be purchased in the gift
shop. Finally, while exiting the ride, we are told that Hershey’s number one
goal is to keep a smile on your face. (All this time I thought it was to make
money!)
Call me cynical, but very little
attention is paid to Milton Hershey (1857-1945), his inventions or good works. No
doubt that there are dissenting views, but the Hershey School (f. 1909) and his
model town for employees are certainly admirable. There is a collage of him and
his work at the entrance to the ride, but it is overshadowed by lights and
noises that beckon the visitor to singing cows, as over-stimulated kids and
frustrated parents carelessly walk by.